Política de envío

Shipping

When will I receive my order?

It takes us between 2-4 business days to process an order, after which we will ship it to you. The shipping time depends on your location, but you can estimate it as follows.

following:

  • Spain: 2-3 business days
  • Europe: 5-7 business days
  • USA: 10-14 business days

International: 10-20 business days

Where is my order shipped from?

We work with an on-demand shipping company with handling centers spread all over the world!

Will I have to pay customs fees for my order?

International orders may incur additional customs fees. This fee is not under our control, and is the decision of your local customs agency. Customs policies

customs policies vary greatly from country to country, so we recommend that you talk to your local customs your local authorities to clarify this point.

 

My order should have arrived by now, but I haven't received it yet, what do I do?

Before contacting us, please help us by following these steps:

  • Check your confirmation email to make sure that there are no errors in the the shipping address.
  • Ask for your order at your local post office.
  • Ask your neighbors in case the carrier would have left them your package.

 

Pro tip: Avoid theft. If you won't be home on the day of delivery, use your work address or wherever you will be.

If the address is correct and the package is not at the post office or with your neighbors, please contact us at laurafuentesibiza@hotmail.com with your order number.

If there is a problem with your shipping address, we may be able to reship your product, but you will have to pay for it. product, but you will be responsible for the costs.

Pro tip: Your postal code is a crucial part of your address. Make sure you enter it correctly.

Ordering

How are products made?

We work on all our products, designed and made in our workshop, we emphasize on every detail, garment by garment, to offer our customers a 100% exclusive and handmade piece;

We will make sure to have a wide range of quality and affordable fashion apparel and accessories.

Our excellent, highly experienced and qualified team make each garment a unique piece.

 

How do I track my order?

If your shipping method includes tracking, you will receive a link by email when your order is shipped. If you have any questions about your shipment, please contact us at laurafuentesibiza@hotmail.com.

 

I received a wrong or damaged product, what do I do?

We are sorry if your product arrived damaged. To resolve it as soon as possible, please email us at laurafuentesibiza@hotmail.com within 3 days from the time of delivery with photos of your damaged product, your order number and any other details you have about the order. We will get back to you with a solution as soon as possible!

We do not accept returns or exchanges unless the item you purchased is defective.

 

Trabajamos todos nuestros productos, diseñados y confeccionados en nuestro taller, nos enfatizamos en cada detalle, prenda por prenda, para ofrecer a nuestros clientes una pieza 100% exclusiva y hecha a mano;

Nos aseguraremos de tener una amplia gama de ropa y accesorios de moda asequibles y de calidad.

Nuestro excelente, altamente experimentado y calificado equipo  hacen de cada prenda una pieza única.