Refund policy

Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.

Eligibility Criteria

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, you can contact us at laurafuentesibiza@hotmail.com.

• Shipping Costs: If your return is accepted, the client assumes all transportation costs.

• Important: Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@laurafuentesibiza.com.

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Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

• Custom products (such as special orders or personalized items).

• For hygiene reasons, swimwear cannot be returned

Additionally, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

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Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refunds

We do not offer monetary refunds. Returns are only accepted in the event of a manufacturing defect. In such cases, once the item has been inspected and the defect confirmed, we will issue a voucher for the corresponding amount to be used for future purchases.